Faq

Q. What types of business are conducted by PT.UAF Jaminan Kredit?

Indonesia is a fast -growing country and its economic activities have increased rapidly in the last 20 years. As a result, personal lending activities are much stronger than before. Our company understands this business potential so we are identifying banks and financial companies to provide credit guarantee services to their loan portfolio.


Q. What is your company background?

We are a subsidiary of Artha Graha Network (“AG Network”) and a joint venture with Sun Hung Kai & Co. Limited, (Hong Kong).

AG Network has 14 subsidiaries operating in various business areas including property, banking, infrastructure, mining, telecommunication services, agribusiness, etc.

Sun Hung Kai & Co. Limited is one of the leading financial institutions in Hong Kong and was founded in 1969. Listed on the Hong Kong Stock Exchange in 1983 (Stock Code: 86), Sun Hung Kai & Co. Limited, through its subsidiaries, including Sun Hung Kai Financial Limited and United Asia Finance Limited, offers customized financial solutions for retail, corporate and institutional clients.


Q. What is AG Network?

The Artha Graha Network in short is network of companies and institutions both affiliated and non-affiliated, that are bound together by a common vision. The network’s business scope expands across a wide range of industry and sectors throughout Indonesia. Finance, property, agriculture, and resources sector are constitute as the 4 main pillars of our core businesses. Besides these 4 core businesses, AG Network is also diversifying into other lines of business including tourism, manufacturing, communication, transportation, retail, energy and others.


Q. What is Sun Hung Kai & Co. Limited?

Sun Hung Kai & Co. Limited (the “Company“) is one of the leading financial institutions in Hong Kong and was founded in 1969. Listed on the Hong Kong Stock Exchange in 1983 (Stock Code: 86), the Company, through its subsidiaries, including Sun Hung Kai Financial Limited and United Asia Finance Limited, offers customized financial solutions for retail, corporate and institutional clients. The Company, through its subsidiaries, has four core business segments, wealth management, and brokerage, capital markets, consumer finance and principal investments. It has extensive branch and office network of more than 170 locations in Hong Kong, Macau and mainland China. The Company currently has more than HK$13.4 billion in shareholders’ equity as at 31 December 2013.


Q. How do I apply for the guarantee loan from PT. UAF Jaminan Kredit?

Individual personal unsecured loans may be provided from our business partner (currently PT.Bank Artha Graha Internasional, Tbk). The loan is subject to the credit assessment of the partner financial institution.


Q. If I borrow from the bank, do I contact you for service?

You may contact our business partner customer service directly (currently PT.Bank Artha Graha International, Tbk) to get information regarding their service


Q. If there is a dispute in between the bank and myself whom should I contact?

You should contact our business partner’s customer service (currently PT.Bank Artha Graha Internasional,Tbk) directly to get information of their service.


Q. Which government body regulates PT.UAF Jaminan Kredit?

PT.UAF Jaminan Kredit is a financial institution engaged in providing credit guarantees. We are monitored by The Financial Services Authority (OJK) and subjected to the following regulations:

  1. Peraturan Presiden No. 2 Tahun 2008 tentang Lembaga Penjaminan
  2. PMK 222/2008 tentang Perusahaan Penjaminan Kredit dan Perusahaan Penjaminan Ulang Kredit

Q. If I have enquiries to PT.UAF Jaminan Kredit, whom should I contact?

If you have any enquiries about the credit guarantee, please kindly contact our Head Office Tel. at 021-5151828 (our working hours from Monday to Friday at 08:30 am to 05:30pm) or

E-mail: info@uafjamkr.co.id. We will respond to your enquiry as soon as possible.


Q. If I cannot repay the loan, can I call you for help?

Please contact your bank in person for customer service. However, your loan may be transferred to us in accordance with our service agreement with your bank. If you need the details of this agreement, please contact your bank.


Q. What documents should I submit to apply for unsecured loans?

It is recommended that you contact our business partner’s customer service directly (currently PT.Bank Artha Graha Internasional, Tbk) to get information regarding loan products.